Whirlpool Conquest Refrigerator # ED5LVAXWQOO

Whirlpool Conquest Refrigerator # ED5LVAXWQOO - DO NOT BUY!

by Beverly
(Pflugerville, TX USA)

Do not, I repeat, DO NOT buy a Whirlpool refrigerator with the ice bucket and dispenser in the door.

We purchased the Whirlpool Conquest in June 2009. The ice bucket was frozen to the door within a few days and the dispenser refused to dispense shortly after that. We have had 5 service calls, numerous parts replaced, including a new freezer door, and the problem is still the same.

More than one of the technicians who has been here have told us that we cannot use the crushed ice feature. That is the only kind of ice I have used since it was first available and find it unacceptable to not be able to use a product which cost $1289 in the way it is advertised. It has a crushed ice button on the door and I expect to be able to get crushed ice.

Whirlpool is finally submitting our complaint to a review board for possible replacement of the refrigerator. I would like to hear from other consumers who have had this same problem.

Comments for
Whirlpool Conquest Refrigerator # ED5LVAXWQOO - DO NOT BUY!

Average Rating

Click here to add your own comments

Jan 27, 2012
Rating

Time for a lawsuit? NEW
by: Anonymous

This problem is obviously pervasive. My brother-in-law works at WP so I really can't start the lawsuit but I would certainly join it! He actually mentioned to us, over the holidays, that WP knows this is a design flaw. Why won't they do something about this obvious design flaw. Do they still sell this model?

Dec 28, 2011
Rating

Another frozen Conquest ice bucket!
by: Anonymous

Greetings and as most of you very unsatisfied with my Conquest Whirlpool refrigerator. I bought the Conquest Whirlpool frig Dec. 30th, 2010 and it is Dec. 28th, 2011. My warranty ends in two days. I have just called Whirlpool, I have already had 3 service calls and repairman out each time telling me I need to clean the ice chamber out every once or every three weeks. I don't have time to clean out an ice bucket all the time. If you hit the button for a split second from crushed to cubed or vice-versa it is supposed to unlock the mechanism so the ice bucket can be removed but if you do it for longer than a second it won't work. It works for the service guy but I have difficulty. I am concerned I will damage the ice bucket with anything sharp trying to break away the frozen ice. I also bought a new Whirlpool washer and dryer since the frig. The washer is a little fussy and won't wash a thick mid size floor rug, it is soaking wet and I have to hand wring out the water. I thought whirlpool was the best. I am disappointed in the frig the most. I love crushed ice and that is one of the reasons I bought the frig that, and the one I had was 20 years old but never had this kind of problems with it. It was a Kenmore, no ice maker. According to Whirlpool the repair service has to be right or I have 90 days to call them back again. The last guy wanted to replace the door and use the existing parts but I told him no way. Why use the same parts that aren't working. I am not happy with this frig. No one else I have talked to that has an ice maker ever has to clean theirs, they don't have the Whirlpool Conquest. I want a new frig but not a Conquest! What a nightmare.

Dec 18, 2011
Rating

SHOULD HAVE LISTENED!
by: Anonymous

Read the consumer reports on this fridge that urged not to buy in door ice maker model. Boy, am I sorry. Can't get ice cause the flap doesn't close and warm air causes ice to melt into lumps that won't come out or allow you to remove ice bucket. Just ordered $80.00 in parts, but after reading your forum, I don't think it will help. I will send them back and but a bag of ice each week while waiting for a recall.

Dec 17, 2011
Rating

Whirlpoop Refrigerator
by: Anonymous

I too wanted crushed ice and bought this refrigerator. Within 4 months my ice maker continued to freeze. I was told to use a plastic spoon handle to unclog the frozen part. After two months of poking, I demanded a new frig. Instead I received a repairman who ordered a new door because of the flap did not completely close. After three more months the door arrived. Less than two months later, I had the same problem but guess what-my warranty was expired. Apparently they only offer a 30 day warranty on replacement parts.

Dec 16, 2011
Rating

Beyond P*ssed!
by: PColaGirl

I've read all of your posts and am so mad I could scream! I've had mine for a year and a half now and have had the same problem of the ice bin freezing up and not producing ice through the door for at least a year of it. And I have only used cubed ice, not crushed. It really upsets me because I "splurged" on this item as I'm on a fixed income. I can't afford to get rid of it to buy a new fridge. Whirlpool needs to make this right for all of us!

Dec 15, 2011
Rating

I work on these refrigerators.
by: Works On Junk

Started in this business working only on Whirlpool. Great appliances then in the nineties. Quality and customer service became an issue when production moved south. First advice before a purchase. Don't read Consumer Reports. Second, Goggle search the information you need. Now for the stuck bucket problem. Crushed ice is only the partial cause. The augar shaft and coupler on ice bucket are a bad design. You can melt the ice and pour hot water all day long and the bucket is still hard to get off. Repace the coupler on the icebucket and shaft. Grease both parts with a grease that won't freeze. Lastly, remove ice container once a week, empty and save ice if you wish. Flush with hot water and dry. This will cut the problem down to once a year. Ps. Check for gaps around freezer cabinet to liner. I have seen 1/4 gaps. Seal with silicone. Thats what happens when trucks sit with refrigerators on the border for days in the heat.

Dec 12, 2011
Rating

Ice bucket Frozen
by: Anonymous

I came to this site today after searching about the ice bucket being stuck in my relativly new frige. I saw the post about alternating between the crushed and cubed ices and after about 3 cups of cubed ice, The bucket came right out. I think it must be the crushed ice builds up and the cubed will loosen it. Easy fix. Thank you

Dec 11, 2011
Rating

Ony Problem Since Day 1 - Crushed Ice /NOT
by: Anonymous

Have had the bucket freezing problem since day one. ICE forms over the release mechanism and then the only way to remove the bucket is to put a tray on the floor beneath the door and start pouring hot water through the ice bucket until enough ice is melted around the release mechanism to allow it to function again. If there is enough heat comming into the door to allow the crushed ICE there to melt then freeze there should be a product recall.

Dec 01, 2011
Rating

yikes
by: Anonymous

had the conquest whirlpool for not even 6 months.. the icebucket will not go back into the door. HATE HATE this fridge.... the icemaker is useless!!!!! plus it drains water constantly!!!

Nov 28, 2011
Rating

Great fridge
by: Donna

Have had this refrigerator for 3 years. Not one problem. Ice maker works great!!

Nov 20, 2011
Rating

Ice Dispenser frozen AGAIN !!!!
by: Jamye from FL

I absolutely agree with you; the ice maker on the door is the worst ever. I am right now trying to get it unfrozen again. AND I can't remove the dispenser!!!! The button isn't working for some reason. Can anybody give me some advice?

Nov 19, 2011
Rating

whirlpool conquest problems
by: Mike from Ca.

I do not have the same problems as most on here. The ice despenser does not get stuck. Probably because it has not made ice for years. We remodled our kitchen, bought high grade appliances such as Viking range, miele dishwasher, etc. but ordered this when they were first on the market about 2003. we have to keep turning the freezer off and heating it with a hair dryer to defrost the water line for ice cubes. I have been doing this for about 8 years now. Sorry whirlpool, no more for me. I will pay the extra for the upper line Viking or Sub Zero next time.

Nov 18, 2011
Rating

This may help
by: Anonymous

Listening for an ice cube falling when you close freezer door. If you do just press lever quickly to clear cube that might be blocking ice door open. Also as others have stated switch back and forth between cubed and crushed to help remove ice bin without to much effort. Hope this helps!

Nov 11, 2011
Rating

Bad Design - needs recall !
by: EZRider

The ice maker in the door sounds like a good idea, but on Whirlpool model gs5vhaxw the ice bin becomes stuck and is very difficult to remove. The metal spline that rotates the dispenser parts becomes frozen in place very quickly (bad design part). I poured hot water down the bin to get it unstuck but then had water all over the kitchen floor - tried to catch it in a plastic pitcher but the water comes out everywhere! I will try putting Vaseline on the metal to metal parts or spray them with PAM to see if that helps. Maybe I will use a hair dryer next time and see if that works. This model has a SERIOUS design flaw and should be recalled! Our last Whirlpool product...

Oct 08, 2011
Rating

This fridge is the worst thing I ever bought
by: Ralph C

I am 50 years old and have ALWAYS owned ONLY Whirlpool products - washer & dryer, microwave, dishwasher, range, oven, water heater, etc, etc. Some of these are are the second or third Whirlpool appliance of their type I have purchased. My parents believed in owning only Whirlpool appliances and passed the tradition down to my sister and I.... BUT THIS STUPID CONQUEST REFRIDGERATOR JUST DESTROYED 2 GENERATIONS OF LOYALTY!!!!

I will never own another Whirlpool product as long as I live. Furthermore, so bad is this refridgerator that I can't wait to rid myself of even the Whirlpool appliances that still work fine.

The dispenser and in-the-door ice bucket are a joke. At least once a month someone will try to get a cup of ice only to hear a humming noise accompanied by nothing. This sets into motion about an hour of beating, jerking, heating, chizeling, soaking, moving, vaacuming, swabbing, drying, and cursing. On the advice of a repairman I disabled the crushed ice feature months ago in a desperate attempt to prevent the ritual, but this didn't work. It only reduced the frequency of events by about 50%.

NEVER buy a Whirlpool refridgerator with the ice bucket in the door. As a matter of fact, consider punishing Whirlpool for offering this awful product by never buying another Whirlpool THING. PERIOD!

Please know that I am better than Whirlpool. I will never attempt to sell this miserable piece of crap to another human being. I will either disable the ice maker and move it to the work shop, or I will use it for target practine on the firing range.

Oct 03, 2011
Rating

Ice Dispenser Problem
by: Anonymous

I purchased the Whirlpool Conquest as well and within a month our icemaker stop working as well. The only ice I like to use is the crushed ice and now I'm not able to do that. I won't ever purchase another Whirlpool again. I have been on the phone for an hour trying to get a technician to come out and fix the problem. Beware Please!!!!

Sep 29, 2011
Rating

Ice bin
by: Anonymous

Thank you to the anonymous posting from June 2011. Our fridge arrived yesterday and the ice bin was stucked today already... I tried what you recommended (pressing lightly on the crushed ice vs cubed ice paddles) and I heard the motor turning- lo and behold my bin was unstuck...

Sep 22, 2011
Rating

POS
by: Anonymous

My ice bucket freezes and it won't dispense any ice The repair man wants over 200 for a new door to fix this BS

Sep 16, 2011
Rating

Whirlpool Gold Conquest
by: Anonymous

I too have the Whirlpool Conquest. Ours is mod# GS5SVAXVAOO. It was purchased in Sept of 2008. The refrigerator has been a problem every since we've gotten. The fridge freezes food on the top shelf and the ice maker is a piece of crap. Jams all the time, ice gets stuck in the trays and stops making ice. The dispenser gets iced up and fills to the point no ice can dispense. The latest problem is now the little door on the ice maker is broke and I have to manually turn off the maker or it will shoot out ice even when it's full. This unit is a piece of JUNK! I will never buy whirlpool again. NOT a good experience.

Too bad for whirlpool that the service and products has gone to crap! We live in a new subdivision and everyone buys their appliances. I tell everyone not to buy Whirlpool!!!

Sep 15, 2011
Rating

Can't reset the ice bin back on the door.
by: Anonymous

I love my whirlpool Conquest refrigerator with the ice bucket on the door. It is in a very warm barn, but fridge works fine.

All of a sudden, I cannot reset the ice bin correctly on the door! The many pointed nut at the bottom of the ice bin will not fit over the end of the bolt in the door dispenser. Any suggestions?

Sep 15, 2011
Rating

This refrigerator stinks
by: Anonymous

Somebody needs to take the five star rating from this refrigerator because it does not deserve it.The icemaker on the door stinks,for use of a better word.Just had the repairman out and now I have been informed that you need to remove the ice holder and clean it at least once a month in order for it to work properly.We have only had the refrigerator since the middle of july.Whirlpool wake up and listen to what your customers are saying or you won't have any customers before long.I'm going back to Lowe's where we purchased this piece of junk and see what they can do about it.

Sep 10, 2011
Rating

Oh but wait there is more!!!
by: Somers in WY

My ice maker worked overtime, flooded my kitchen. I had to replace my entire floor. That was just the beginning. My refridgerator door sits about a 1/4 inch below the other side so they are not even on the top of the fridge. Tacky! A while back the light in the fridge side went out. I thought it strange the digital numbers were also out. I bought a new light bulb only to find out that it wasnt that at all. It is some computer feature that costs nearly $200. So, now I have no light in the fidge side. Oh but wait... now a month later the freezer side light was out one day and on the next. Now.. the ice maker refuses to make more than one "tray" of ice per day. My ice bucket sits empty. I paid soooo much for this refridgerator and am so disappointed. I wish whirlpool would make this right. I'm wondering when the fridge is going to quit all together.

Sep 08, 2011
Rating

Exhausted with ice storage bin getting stuck
by: Joy

I have been trying for 2 days to get my ice storage bin unstuck with no success. I've used hot water, picked with knife, and even used a blow dryer so not to have so much water on my wooden floor!!!

Sure wish whirlpool would do some type of recall on this problem and back their product.

Aug 30, 2011
Rating

Same Story
by: Anonymous

I bought mine a year ago not knowing of this problem. We very seldom use the crushed ice and it still seems like we're have the same problem every two weeks.

I have been a loyal Whirlpool customer for years, particularly because of their reliability and American made products. Unfortunately this is causing me to consider some of the imported brands- can't be any worse.

Aug 30, 2011
Rating

yep
by: jim

same problem - the ice bucket container is frozen in place and can't release -- we also used the crushed ice feature - we thought what a neat feature - lol

Aug 24, 2011
Rating

Hate my Whirlpool Conquest
by: Carol

I have a 1 year old side by side Whirpool Conquest Refrigerator with ice and water dispenser on the door. I HATE IT! The ice dispenser is constantly getting jammed, bucket gets stuck/frozen and it take me a very long time to pry it off. There will be a layer of ice built up at the top of the chute and I have to pry the ice out using a butter knife. When I finally finish there is ice and water all over the kitchen floor. This is a monthly occurrence.

Aug 19, 2011
Rating

Ditto to all!
by: Anonymous

Except for Florida that says she has had no problems! I have the Whirlpool gold, same setup and loved the crushed ice feature for about a month till like everyone else, it froze into a clump in the dispenser. And the reason you cant get the bucket off to chisel the ice out is because the gear mechanism if froze solid!
Thank God I bought the Gold series as the mechanism as well as the churn inside is all stainless, where as the lesser priced one had plastic paddles!
Regaurdless, with the price of this crap no days and the "true" fact that manufacturers are building them to last a shorter amount of time. Shame on you Whirlpool or get rid of that overpaid engineer that designed this pile of....you know!
I entered this search to find a solution not find out that they have had these same issues now for close to ten years! Thanks....chipping ice in Springfield Mo.

Aug 18, 2011
Rating

Ice Container Stuck
by: Anonymous

I have had this problem continuously. I just removed the ice container after much work and frustration. After cleaning all the ice and re-installing the container it is stuck again. We never used the crushed ice feature as I thought that was contributing to the problem.

Aug 16, 2011
Rating

Whirlpool ice dispenser in door is junk!
by: Anonymous

Ditto to everything above. Same problem, Same problem...all of my appliances are new and Whirlpool. I have bought my last one. It's easier to have friggin ice trays than to clean up the mess made when freeing up the ice from the dispenser. What a piece of krap!!!

Aug 12, 2011
Rating

so over it...
by: Fed up in Florida

Bought our Conquest from Sears in April 2010. Have had issues with the ice bucket the whole time. Have been able in the past to get the bucket to come off eventually but this time it's just not budging. I can see the built up layer of ice about 3 inches high inside the bucket by the bottom. Ice is constantly getting stuck in big clumps right at the top of the chute. We have to use a butter knife to break the chunk apart so the ice will come out again. A whole mixing bowl of ice will come flooding out once the blockage is moved. I'm not sure if I'm happy I'm not the only one with this issue or just really dissapointed in Whirlpool for not taking care of an obvious design flaw. We have had a whirlpool washer, dryer and dishwasher for years with no problems so thought we would be safe buying on of their refrigerators. Guess I will know better next time. Brand loyalty is something the brands strive for but when you produce something with a flaw you only hurt your consumer confidence by ignoring it.

Aug 12, 2011
Rating

No problem with mine
by: Still running in FL

I bought the Whirlpool Conquest in 2001 and have not had the problems you all have stated. I just recently had to replace the ice maker unit and the bin, but can't complain, the refrigerator is 10 years old! My repairman said the ice maker was past it's prime and lasted longer than most.

Aug 10, 2011
Rating

Yeah...me too
by: Neil

Bought a Kenmore (by Whirlpool) side-by-side just a couple of months ago when the old one packed it in. My problem is the kitchen cabinet work is built around exactly this fridge size, and most of the better units are too tall to fit. In any event, we just cleaned out our ice dispenser from the third time since the unit was new. What a piece of junk. Whirlpool should be ashamed to put these systems on the market. Time to raise a stink.

Aug 03, 2011
Rating

Consumer digest should do a review on Whirlpool
by: Anonymous

Yup, we're all fed up with Whirpool refrigerators. about once every week I send this link to the Whirlpool Factory and customer service and they hate it!!!!!!! They said all these people are making this up. Yea, right, like we got nothing better to do. Whirlpool should be embarrassed and ashamed of their inferior product. I will never buy a Whirlpool product again.

Aug 03, 2011
Rating

Do not buy any Whirlpoll fridge w/indoor icemaker
by: Don from Ohio

I purchased my Whirlpool fridge Mod. # ED2KHAXVS02 w/indoor icemaker, Sept 2010. I have had nothing but problems with the icemaker, freezing up, ice bucket stuck, etc. Right now I am waiting on a whole new door! Whirlpool lies continuously to me saying they are having no other problems w/this model. There should be a class action law suit against them or all fridges w/indoor ice makers should be recalled. I am completely fed up with Whirlpool!!!!!!

Jul 31, 2011
Rating

My solution
by: Anonymous

I bought my Kenmore in 2009 and am surprised they haven't fixed this problem. While it was still in warranty a repairman replaced the flap that seals the ice chute. It didn't help. I quit using the crushed ice feature and that does make a difference. Mine clogs up about every 6 months and seems to be worse in the summer. Here's my solution. Either manually empty the bucket or just use the ice until the bucket is almost empty. When there is just a small amount of ice left, I empty the rest. I then pour a glass of really warm water down the chute and let it sit for a minute and then put a glass under the dispenser press the button. Then I repeat. This usually frees up the bucket so that I can remove it and take it to the sink to finish cleaning out the clogged ice. Be sure to put a couple of towels down in front of the fridge because even with a glass under the dispenser it still leaks water out on the floor. I will never buy another refrigerator with the bucket in the door again.

Jul 31, 2011
Rating

Do not buy in NC
by: Anonymous

We've had our Whirlpool about 2 1/2 years and only wish I had read these comments before we bought it. We have no ice. It stopped making ice about a month ago and we don't know why. Just stopped. If anyone has any suggestions, on what's wrong or how to repair it, I would appreciate it!!

Jul 26, 2011
Rating

In-door ice bin big mistake
by: Anonymous

We have had numerous problems with our in-door ice bin. The problem with the icemaker itself was fixed by replacement, but we can't go more than 2-3 days without the ice jamming in the dispenser, and we don't even use the crushed ice feature.

We like everything else about the refigerator, but this is a deal-breaker.

Jul 07, 2011
Rating

Wish I had read all this before purchasing!!
by: Anonymous

Worst refrigerator I have ever owned. We bought this Conquest Whirlpool at Lowe's, and the ice maker has the same problems that have been discussed repeatedly. As far as I'm concerned, Whirlpool owes us all a new model!

Jul 04, 2011
Rating

ice bin will not release
by: Ron

This is the worst refrigerator I ever bought. Will not buy another Whirlpool product. Frame bulges out at center sides. Ice bin freezes, where you cannot remove. Read writers comments about barely touching the ice dispenser paddler to free ice bin. God bless it worked. Saved me a repair bill.

Jun 30, 2011
Rating

PROBLEM SOLVED!
by: Anonymous

Amazing! Had a repairman come out, and he showed me in 15 seconds how to easily lift out the ice bucket. The problem, he said, is not with the ice bucket freezing to the platform. It's that the rotating metal rod inside needs to be moved slightly to allow the bucket to be lifted out. Switch from cube to crush or vice-versa, hit for dispense paddle for a second or less (not enough to kick out an ice cube), this causes the motor to reverse and move the paddle. Bucket lifted out easily. Tried it several times. It works.

Hope this helps you all, as well.

Jun 25, 2011
Rating

Ice bucket problems
by: FriscoDoc

Same problem as everyone else. Ice bucket freezes to its socket in the door, so I have to work like fury to get it loose and empty the ice periodically. We gave up on using crushed ice, because we've been told it worsens the problem. I agree with the prior comment that room air gets up the dispensing chute past the release flap and melts ice, causing the freezing.
Already had Sears out once, no particular help. They're coming back next week, and I'm going to ask for a whole new freezer door and ice mechanism. If that doesn't work, I'm going to work toward getting them to replace the refrigerator.
We have always bought Sears appliances, but no more!

Jun 15, 2011
Rating

Bad ice, bad plastic
by: Anonymous

This is an overpriced piece of junk. Bad icemaker, multiple repairs, and the plastic drawers and shelving have either broken apart or have cracks in them. To replace 3 plastic parts (drawers/shelves) is $225.00.

I won't be purchasing whirlpool products again. No warranty on replacement parts.

Jun 13, 2011
Rating

DO NOT BUY
by: Paul

I bought a conquest in 2009 and it has jammed ice, freezes where the ice comes out and we have to clean the ice bucket and underneath the ice bucket. If someone has heard if they will replace this piece of junk, please let me know. Like the others we have to take our hand and get ice. Thanks

Jun 05, 2011
Rating

Hello Whirlpool?
by: Chuck Norman

I guess its just a brand name built over decades of quality on the line.

We have had the same problem as everyone. Ice bucket frozen to the door, freezes crusher mechanism and so on.

My concern is after paying that much for something, there is no solution from the OEM.

Jun 04, 2011
Rating

Conquest Ice Make Jams Constantly
by: KB

We have had our Whirlpool Conquest GD25DIXHW02 for about 10 years, and the ice maker would occationally jam, but in the past year, it jams constantly. I have to clean it out once a week (which makes a huge mess of ice all over the kitchen).

This "on the door" ice bucket is a horrible design.

Jun 02, 2011
Rating

Icemaker woes-don't buy Whilrpool.
by: George in central IL

Refrig. has been been repaired for the 3rd time with no resolution in sight. Icemaker doesn't dispence crused ice without a total mess filling up the internal ice chute and the cubed ice won't come through the opening. This is absolutely terrible. Whirlpool should be embarrassed and ashamed of themselves and quit making this model.

Jun 01, 2011
Rating

ICE Bin Issue
by: Anonymous

Try dumping out the ice after 5 days.

May 31, 2011
Rating

Ice
by: Anonymous

Called the repair people after ice would not dispense. Unit broken they said it would take 7 to 10 days. I complained and unit arrived after 1 day, I installed it and voided my warranty. This is a piece of junk, currently ice door will not close all the way allowing ice to refreeze in chute. High maintenance item with no help from whirlpool!!!!

May 31, 2011
Rating

Icemaker disaster
by: Christian

Purchased in late 2010. Have never been able to get the icemaker to function for more that 2 days. Gave up and pull it out by opening the door. What a piece of crap.

May 20, 2011
Rating

bad design
by: ronnie gray

My parents bought one of these refrigerators by my recommendation ,we myself include have always used whirlpool products ,ice maker on there new refrigerator will not crush ice and jams up constantly ,requiring bucket to be removed and cleaned out.I am a mechanical contractor and I know several appliance repair guys personaly,which have all told me its a bad design.I'm gonna get with whirlpool and at least file a complaint to have this thing replaced ,Di not buy refrigerator with ice bucket in the door...

May 01, 2011
Rating

Ice bin STUCK
by: Johnson

I too have this very problem which,unfortunately, has occurred since day one.

The previous post seemed to make a lot of sense re: a loose seal that causes ice to refreeze.

Has anyone been able to remediate this defect??

Apr 26, 2011
Rating

DO NOT Buy Whirlpool
by: George in Central IL

Don't buy a Whirlpool Refrigerator. How I wish I had found this page one month ago. Since day one our whirlpool french door refrig. has malfunctunctioned with the ice in the door model. The crushed ice clogs the dispenser and backs up into the refrigerator and it's a total mess every time the door is opened. What a disgusting design flaw. And they know about it and keep selling it without fixing the problem. I hate this refrigerator. I wish I had my old one back. This is a terrible product.
If you want to avoid the same pitfall, do not buy a Whirlpool ice in door refrigerator of any kind. Junk, Junk, Junk. And the repairman says it's a freak coincidence...yea right!

Apr 24, 2011
Rating

Same Thing
by: Anonymous

Same thing! I'm not a happy camper. What can we do?

Apr 20, 2011
Rating

Mine's fine?
by: Anonymous

I have this model and got it in the late fall of 2010. They must have fixed the problem because we are fine on the ice issues. One of my drawers sticks a bit, and the others operate smoothly, so I don't know what's up with that.
Sorry you guys have troubles. How and where do you change the darn filter? Apparently I'm ready for a switch - or so it tells me. My last, horrible refrigerator (Kenmore) just screwed in from the inside. Do I have to pull the whole darn thing out?

Apr 20, 2011
Rating

Ice Maker Freezes Up
by: Upstate NY

I concur 100%. This issue has occured since Day 1 and is a design flaw. The flapper door does not seal 100% and allows warm air up into the ice bin where it melts the ice only to freeze up again. I have photos of the ice chute completely clogged with a block of ice that was created from melted ice and refroze. We spend an hour with hot water and a hair dryer to release the ice bin. Tried to just use the bin as an ice holder but that clogs up with frost and clumps of ice and becomes useless. Is Whirlpool coming up with a replacement????

Apr 07, 2011
Rating

Poor quality
by: Retired at the Beach

I have had the same problem with the ice dispenser on this whirlpool conquest. It makes plenty of ice, but the dispenser for both whole and crushed ice failed. After reading all the previous comments, I think I will save my money and just open the freezer door and remove ice by hand when needed.

In addition, I have already had to replace two shelf units on the door that just fell off and cracked. Not happy with this model.

Mar 22, 2011
Rating

Can't Recommend Whirlpool Anymore
by: Matthew

Same here! Bought our Conquest in summer of 2010 when we bought our home. %@#*&! ice maker gets ice jammed often and we have to shove the handle of a long metal cooking spoon up the dispenser shoot to work the ice free. We've had success by removing the ice bin and pouring warm water down into the ice grinder until the ice melts. If you do this put a big towel on the floor because you'll get water coming out the ice dispenser shoot once everything melts. It's a mess but it works quickly. In-door ice makers are a bad idea. I expected better from Whirlpool!

Feb 08, 2011
Rating

Whirlpool side by side 2010
by: Anonymous

Same problem here. I purchased this unit based on whirlpool history. We've been mostly satisfied with other appliances by this manufacturer until this one. With days of use the in-door ice bucket was not releasing ice and was frozen to the door. My best guess is some ice always remains in the chamber inside the door and partially melts blocking the next batch of cubes. If you switch to crushed ice this will make it worse! I would hope the whirlpool folks will make good and fix or replace the parts. Signed: disappointed consumer :-/

Jan 27, 2011
Rating

Me too!
by: Seattle, WA

Bought a new house in 2009, the appliances came with the house and were brand new.

The ice bin & water dispenser leaked when I was away for awhile and warped my beautiful hardwood floor! Will be an expensive and time consuming fix. I am presently unemployed and can't afford to fix the floor right now.

Dec 07, 2010
Rating

ice maker nightmare
by: Anonymous

We have had the conquest refrigerator for around 5 years. I don't know when the problem started, but ice builds up on our maker then melting and building up on the door eventually creating puddles on our kitchen floor, when freezer door is open. We have been unable to use the ice maker the way it is intended. We have to scoop the ice out of the door storage compartment. Once in a while it won't make ice at all but then it picks back up.

We also have a track that broke in the frig. So our cheese drawer is just sitting onto of the veggie drawer, loosing that storage space inbetween. What happen to appliances lasting 20 years?

Aug 17, 2010
Rating

Same problem also...
by: Autumn

We have the same problem with the ice bucket. We have a broken vegetable crisper and meat drawer as well. A top hinge pin that is catchy and makes a loud sound when opening and closing the door like it sticks. Today our bottom drawer on the door broke as well. I must also point out the refrigerator itself is tiny as can be. Really hard to organize because it's so damn small. I can find a thing. The temperature controls are hard to set to get the right temperature. So like the original person that say's,"DO NOT BUY." I totally agree... It's a TOTAL LEMON!

Jun 09, 2010
Rating

Same Problem Here
by: Kathy in Kansas

I could copy and paste your comments!! They describe exactly what I am going through. I just spent 1.5 hours defrosting my ice bin so I don't have to hand dispense ice. I decided to look on the internet to see if I was the only one that is having these problems. We have had 4 service calls and the tech's told us the same thing...don't use the crushed ice.

Our bin has also cracked (happened yesterday) after I put 4 oranges in in.

The ice maker was modified by a tech so the ice wouldn't get stuck before it made it to the bin. The tech removed the saftey door that hides the tray. The plastic piece that helps guide the ice from the tray to the bin has also broken because the ice was getting stuck.

I am infuriated at this unit. If I could load it in my truck and delivery it back to Whirlpool myself I would.

Apr 10, 2010
Rating

ICE Maker broken
by: Vince

Yes,
We bought are conquest in 2009 and the same problem has happened. We have not fixed and have to hand pick Ice out of the box it will not dispense

San diego,California

Click here to add your own comments

Join in and write your own page! It's easy to do. How?
Simply click here to return to Whirlpool Refrigerator Reviews

Return To Refrigerator Reviews - Home