GE Profile Refrigerator

by Melinda Khoo
(Brisbane, Australia)

We have had ongoing problems with our GE Profile fridge, and the cost of repairs and parts has been almost half the cost of the fridge again.

Water pipe has failed twice, each time damaging our floors. The fridge door continually drops down, even though I don't put much in the door shelves. This causes the light to stay on, switching off the motor and defrosting the fridge. We have changed pipes, fans, motherboards, airvents etc etc.

This fridge has been the worst buy ever. In my opinion, for price and problems - stay away from GE fridges.

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GE Profile Refrigerator

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Sep 26, 2012
 GE PROFILE PSC25MGSCWW NEW
by: Sad Sue

Paid over 2500 for this 'cabinet depth' side by side for our remodeled kitchen. At first, it was ok. Less than a year later, the 'sensor' needed to be replaced. Everyone talks about a motherboard. Maybe it's the same thing - I don't know. Eight months later...another sensor. Twice we've lost our food. You get the tip off when your milk curdles. Now the ice maker makes ice - but it will NOT dispense it - it just clogs in the feeder. So, if you want ice, you need to get it out manually. YUK! Every three or four days, my floor is flooded with water coming from the inside bottom of the refrigerator side. I have researched a fix for this (extended warranty has run out) and it could be a clogged filter that freezes and I could install a heater. A heater for a refrigerator? I'd be afraid to leave home. Have another GE side by side downstairs. It's about 9 years old. Does not keep a proper temp in either the freezer or fridge side.

WILL NEVER BUY GE PRODUCTS AGAIN. IF I WON ONE, I'D SELL IT. NO FAITH IN THIS COMPANY! BUYER BEWARE!

My problem is that I need to get a replacement to fit in the space that was built for this "wonderful appliance". I've learned a thing or two! Won't have a built in area just in case I have this problem again. But it will be with another company NOT GE!!!
Sep 09, 2012
 Do not buy!!!!! JUNK NEW
by: Lisa

Have a GE Profile side by side refrigerator. I have been reading all the comments, and it just makes me mad. Having same issues. Ice maker doesn't work. All the ice melts, pours out, refreezes, makes big towering icicles. Motherboard under warranty. Lost all food in freezer after the defrost heated everything up. Motherboard . Now not working right again. Now fridge and freezer not staying cool... Most likely motherboard, just like everyone else says. GE should be ashamed of themselves for making such crap, then not do the right thing and stand behind their product. SHAME ON YOU GE. FRIDGE GOING TO JUNK PILE!
Sep 09, 2012
 Do not buy!!!!! JUNK NEW
by: Lisa

Have a GE Profile side by side refrigerator. I have been reading all the comments, and it just makes me mad. Having same issues. Ice maker doesn't work. All the ice melts, pours out, refreezes, makes big towering icicles. Motherboard under warranty. Lost all food in freezer after the defrost heated everything up. Motherboard . Now not working right again. Now fridge and freezer not staying cool... Most likely motherboard, just like everyone else says. GE should be ashamed of themselves for making such crap, then not do the right thing and stand behind their product. SHAME ON YOU GE. FRIDGE GOING TO JUNK PILE!
Aug 29, 2012
 GE never again customer service sucks NEW
by: Anonymous

I bought my GE Profile refrigerator five years ago. Within the first year it quit working. I called MABE who is the manufacturer and they replaced the refrigerator under warranty. The refrigerator was my responsibility to remove the old one from my house and ship it back. The new one was dropped off roadside and again my responsibility to get it into the house, not an easy task. Now it quit again and the service tech says that again it is the mother board that failed and caused the compressor to fail. \i contacted MABE and they tell me that they don't have delivery in my area so they will pro rate the cost of the refrigerator. 5 year old fridge that MSRP was $1600 after 5 years they will offer me $300 dollars to go away.
It appears that there is a known problem with the fridge, the mother board. quit shotgunning parts into these units and FIX the problem. I would never buy another GE appliance.
Aug 10, 2012
 GE Profile 20 cft model NEW
by: Anne McCarthy

We purchased 6 brand new GE and GE Profile appliances for our new home that we moved into in 2004. We will never buy another GE product again. We are about to put our 3rd motherboard into the fridge. It was covered the first time but not the second one or the third. Our dishwasher has draining issues but last yr it took the cake when we started noticing water around the bottom of it, we pulled it out 3 different times, had a plumber to it twice and finally the third time we kept it connected and ran water thru it....the drain pipe had been attached to the dishwasher with duct tape..DUCT TAPE...and when it drained it ran out onto our floor, by the time we found it the water had lifted and shrunk our lamenant floor tiles so now we have to replace our $2500 floor. The microwave seems to surge when cooking certain items and our washing machine leaks on and off and had been serviced twice with no issues found. Thanks GE but we'll never buy your products again.
Aug 01, 2012
 GE Profile - Crap- V. Bad Avoid it if you can
by: Anonymous

We bought a GE Profile Refrigerator. Five years later the motherboard had to be replaced. The ice dispenser freezes in the chute and I disabled it as a fix. Now we have to reach into the tray by hand to get ice. Bad design. Now the fan noise inside the freezer drives anybody crazy. On and off it goes. The fan blades touch the plastic cover, moving it improves the noise for a short while.

What a shame for GE. We should know who the top brass is to shame them publicly.

We will NEVER buy a GE Refrigerator or similar again. The internals seem to be all the same coming from China..
Jul 30, 2012
 ge profile junk
by: bubb

PDS22SISBRSS new in 5/2006. Replaced montherboard under lowes warranty in 2/2010. Now it appears the Motherboard is out again. Freezer is at 25degrees, fridge is 67 degrees. Never again GE
Jul 17, 2012
 buy american?
by: donnie hickman

you pay x amount of dollars on ge profile fridge and in 5 years it quits cooling upper and bottom compartments.i have my rv refridgerator plugged in and running since 1998 and never had a problem and its still running. i mean whats up with that. ge sucks, never again will i spend more than 1000 dollars on a fridge. i will go buy a cheap one that i know will keep running for a long time.
May 20, 2012
 GE Profile Door Latches are Junk Plastic
by: Adam B

We bought the GE Profile Fridge 2007 Model PFS22SISBSS and just as everyone has mentioned - the fridge has frozen everything 4 times over the past 4.5 years for no apparent reason requiring unplugging and waiting and waiting.

My primary comlaint is the french doors - they had never closed properly since installation and the plastic clip / latches at the top corners of the two doors repeatedly break after about 2 mos of careful, mindful closing the doors.

As someone else had previously suggested, the latches should be of metal construction - or at least metal core plastic / teflon coated latches.

Would be so much easier to simply buy two tall narrow cheapy "Magic Chef" fridges and operate them side by side and pay someone to manufacture nice looking brushed stainless steel fascades for the same overall appearance!
May 20, 2012
 GE Profile Door Latches are Junk Plastic
by: Adam B

We bought the GE Profile Fridge 2007 Model PFS22SISBSS and just as everyone has mentioned - the fridge has frozen everything 4 times over the past 4.5 years for no apparent reason requiring unplugging and waiting and waiting.

My primary comlaint is the french doors - they had never closed properly since installation and the plastic clip / latches at the top corners of the two doors repeatedly break after about 2 mos of careful, mindful closing the doors.

As someone else had previously suggested, the latches should be of metal construction - or at least metal core plastic / teflon coated latches.

Would be so much easier to simply buy two tall narrow cheapy "Magic Chef" fridges and operate them side by side and pay someone to manufacture nice looking brushed stainless steel fascades for the same overall appearance!
May 12, 2012
 just turn it off!!!
by: Anonymous

I have a GE side by side. When we first bought it, it worked great. Then the freezer would not get cold. Ice in the icemaker melted along with the icecream and all frozen foods. Called repair tech he said the door seals needed replaced. So they replaced both doors. After a couple of days same problem. They came back out said I had a bad motherboard but was out of warranty. After much complaining, they replaced it no charge. Well here we are again. Now I can,t even touch the space between the doors because it gets so hot it will burn your skin!!. The fridge side works fine I cannot afford a new one nore repair it. I just want to turn the defrost off. Any suggestions?
Mar 24, 2012
 GE AER5522VCW
by: Anonymous

I bought this GE Bottom Freezer Refrigerator a year ago from Home Depot to replace a 15 year old GE Fridge which finally broke. After one year of operation, it randomly decides to freeze everything in the refrigerator section. A technician determined that the electronic control board was defective and was replaced at a cost of $356 - parts and labour. The cost of repair is almost 1/3 the cost of this fridge and take note to how it failed right after the warrant ran out - outrageous!

As a side note: my trade is an Electronics Engineer and I've had the opportunity to take a look at the defective circuit board while the Tech was around. It is outrageous that GE charges $250 for something that cost $80 or less to engineer and manufacture.

The circuit board is of poor quality and appears to be poorly engineered, the micro controller is easily corrupted or damaged from power failures, and possibly the program itself maybe suspect.

How is it that a fridge with a conventional mechanical thermostat can last well over a decade and this peice of poorly engineered junk can't last one year... and from what I've read so far it seems there are a lot of cases where the fix never really corrected the problem long term.

I think it's a shame that GE has become another participant of the "lie cheat and steal" mentality. It's not really a GE problem it's an American greed problem.
Mar 10, 2012
 T R
by: CD

You know what anonymous...heard enough. Good luck with your fridges everyone. Ciao

















Mar 09, 2012
 JUNK DON'T BUY
by: Anonymous

Design uses plastic in the door latches at the top where metal is needed.
Bins don't stay in tracks.
Plastic shelf components break.
Not built for everyday use.
Believe me you'll regreat the day you lay down $2000.00 for this thing.
They should be ashamed to dump this junk on fellow Americans. But I hear them laughing at us because we dared to buy American.
Feb 19, 2012
 Profile fridge is down again
by: Anonymous

We have had our GE profile fridge for 5 years. We love the look but not the problems.
Replaced two mother boards at a cost of $200 each in the past 3 years. The fridge temp continues to go up and down. The water line has broke,fridge hand twice. French doors hard to close and have to make sure it is shut or the lights stays on. Now once again it is down for the count. We think it is now the compressor. What gives GE?? You made a crappy product and you should do something about it. This was an expense fridge 5 years ago. Now looking for new one, not putting any more money into this product. DO NOT BUY GE PROFILE.
Feb 13, 2012
 BAD
by: Anonymous

we've had this refrigerator for 4 years. The first three were great.We loved the fridge. Shortly after the fourth year, we have to replace the fridge.things keep breaking.
Jan 30, 2012
 GE Profile fridge is broken (again)
by: Anonymous

Our GE Profile Fridge has two pretty doors (that don't stay closed because the latches are cheap and badly designed)
A bottom freezer that doesn't work and oh, yes, the fridge doesn't either. I'm so disappointed in this model. It was pricey But all you are buying is trouble. We've replaced the compressor now the main board is gone (I think). I don't think it's worth repairing and it's less then 5 years old. GE you are going to get an earful from me tomorrow when the customer service is opened!
Jan 28, 2012
 GE Profile
by: Anonymous

We adopted this fridge when we bought our house and I must say I was quite pleased with the look and functionality of this fridge. Then two months ago it the top stopped working, repair man called and he changed the motherboard and said "Hey this mother board has been changed before" Then last week it went again. We are going to buy a new fridge - NOT GE PROFILE!
Jan 08, 2012
 MY GE PROFILE APPLIANCES (SS)
by: Anonymous

hmmmm! interesting indeed....guess I must be a lucky gal, cause I have this same model & nary a problem from the day we bought the set. Yes, the cooktop had to have a major board replaced, it was covered under warranty, that's the only problem there......as to the fridge, my hubby hooked it up, didn't look at the instructions (being an all round handy man, who the hell
needs the instructions heehee.....WELL,I reset the doors myself & I'm a 5'5" 130 lber girly girl.....I do love this fridge immensely & the freezer too! We haven't ever had an issue....but I do clean the shelves monthly, make sure the ice maker doesn't run for dispensing if the ice is caked in the wiry loop - I loosen it then - AND I vacuum the back at least every few weeks for dust, debris & dirt. Oh yeah & with a rammy 20 yr old offspring of the male variety reefing on the door all day & night, I do make sure we both watch the seal for absence of food guk building up......don't know what to say peoples!!! Bummer for ya! Also, it cleans up nicely, all 3 appliances do, with my handy-dandy WD40....FORGET the "stainless steel" wipes, highpressure spray can and/or white gook, my WD40 works like a BREEZE, nice little tip from my drycleaning lady whose heavyduty machines are cleaned daily in a like fashion....nice tip, EH? Try it, y'all can at least admire the outside if it ain't scratched up to hell! (I do threaten DEATH & TORTURE to any family member who would DARE to scratch my sweet appliances, they're 4 yrs old at least & hafta say, mighty fine indeed! Happy GE Profile Girl! (Do I get freebies now or possibly lynched???)...........
Jan 04, 2012
 NO STARS! WHY ARE THERE SO MANY?
by: JB HART

I have to write to a Consumer's Advocate like Ralph Nader. Where did he go? We need someone to fine GE for making this junk and then making more money on top of the sale because they send technicians out that keep changing motherboards for worse motherboards. THE MOTHERBOARDS DO NOT WORK - NONE OF THEM WORK!

I'd like to call them a few names related to motherboards!

Same old story - GE PROFILE Fridge that freezes all the food - the milk has to be defrosted in order to pour it - the orange juice too. Forget the vegetables - frozen carrots, frozen peppers, frozen eggs. GROSS. The repairman said, "These have a long list of problems." He laughs all the way to the bank.

GE is not a good company anymore. No wonder their stock TANKED. Nothing is made in the U.S. anymore.

Dec 17, 2011
 Certified JUNK!!!!
by: Anonymous

Ge profile bottom freezer refrigerator....biggest piece of junk I have ever had. 2 motherboards, one evap fan....again, all my food is in containers outside keeping cool in Canadian winter temps. Compressor does not want to start now. Going to the scrap yard today. Less than 5 years old...
Dec 14, 2011
 GE Profile PS25PSTASS
by: Anonymous

Although this refrigerator looks good, it is a piece of junk. Within 6 months of purchase I had to turn off the ice maker and water dispenser as it was freezing the wall between the refrigerator and freezer compartments. I was told that GE was aware that it had a design defect and they were sorry about that. Now the refrigerator is freezing everything; Cost to repair, $1010. I will throw this piece of junk out and never purchase another GE product. I am still investigating whether the freezer defect was to blame for ruining my kitchen tile floor, a repair cost in excess of $2,000 !!!!!
Nov 10, 2011
 Don't Buy GE!
by: Anonymous

Ditto on everyone elses complaints. GE Junk!
Oct 18, 2011
 GE Profile PDS22SIS/MIS/PDW22SIS
by: Anonymous

We purchased this model in 2007 and in first year the fridge sustained a power surge and the mother board blew up. It was replaced and suggested that we purchase a power surge protector, which I did.

Now, if it gets to hot in the kitchen it will start to increase the temperature in the fridge/freezer.
It will sound like a motor is starting up and the temperature begins to increase until I put a fan on at the back of fridge to bring the temperature back to its normal settings.

The things you do to preserve your food! We paid a lot for this new tech fridge. I do not see where the Energy Star rating deserves to be on these GE Profile products. I will refer to JD Powers from now on for any products I will purchase.
Oct 10, 2011
 GE ARCTICA SIDE BY SIDE
by: BRUCE

JUNK!!!!

FIRST, ICE BUILD UP IN BOTTOM OF FRIDGE
UNDER WARR. THEY HAVE A REPAIR KIT FOR THAT
(KNOWN PROBLEM)
2ND, ICE MAKER , ICE MELTS STARTS DRIPPING THAN
REFREEZES MAKING LARGE ICICLE IN FREZER OVER NITE
( OUT OF WARR.) MUST DEFROST OFTEN.

NOW, HEARD CRACKLE WHILE WALKING BY FRIGE TO LEAVE HOUSE, SMOKE STARTS COMING OUT OF BOTTOM OF FRIDGE (ELECT. FIRE!!!!!!) CALL GE 480.00 to look at plus parts and will give $100.00 coupon for a new app. good thing i was still home or i may have lost my house!! you would think they would want to know what would start a fire
did not seem to faze them.my 25 yr old ge fridge in my cellar still works great. now they make junk!!!
i will never by a ge product again!!
Oct 01, 2011
 GE Garbage Extreme
by: CD

After our 30 year old fridge died, the ex and I decided that all three appliances should be replaced. I did not want to spend the amount we did, but the salesman was extremely confident when selling us on the GE Profile line. suddenly the kitchen needed a new paint job, and the floor redone...to keep up with our new shiny fridge, stove and dishwasher. the first to go was the dishwasher, not fun having to bail out the water after each load, no tech could fix it so I hand wash now. and then the fridge quit, what the...again, techs, handymen friends and still problems. Hey, anyone want a nice glass of sour milk? Or a hardboiled egg, no wait, it's frozen. I keep all our coolers on the deck now, close to the kitchen, so I can salvage the food I can and keep it cool...it's like camping in your own home...isn't this fun. :( As a single mom of 2 teens, I can not afford to keep the fridge full, as half ends up in the garbage or compost (love a frozen salad) don't you? I will never even look at a GE appliance without distaste. I would like to thank my neighbour for sending me this link, I thought I thought I was the only one who was having trouble...ha. The next time I hear the plane flying in my fridge I will know I am not crazy. thanks GE thanks for nothing.
Sep 28, 2011
 psc25psta
by: David

To bad this site was not here when I got my profile. This $3200 Profile has had issues since day 1. GE came out at least 15 times while it was under warrant. It was never fixed. One a month I have to remove all the items and DEFROST the whole unit. Don't listen to Sears either they push it but will not help in anyway once you start having problems. I even wrote the President of GE and got no reply. If your smart STAY AWAY this is a bad product. David
Sep 09, 2011
 GE Profile fridge repeated problems
by: Anonymous

GE model PFSF5NFXBB, repeated problems frozen vegatables in drawers, water leaking on floor. I can't even recommend the extendend warrenty people Assurant. Tech's are either GE or 3rd party and just keep thowing parts at it. In spite of log of multiple problems all they can do is send out techs. The techs say they have no power with Assurant or GE. I tried GE Consumer Relations who sent me to the Warrenty people. No one can actually solve the problem. Definately last GE appliance we buy.
Aug 25, 2011
 GE Profile
by: Anonymous

Ge Profile counter depth bottom freezer fridge.Three years old. veggies have been frozen since day 1. Now fridge is 80 degrees , food ruined. Need new board $450! Serviceman left shelf out, i picked it up and it shattered in many pieces.I called GE, they said i could order a new shelf they would give me 25% discount ! I shouldn't pay anything since it was due to negligence on part of service.
Is there any agency out there who can help with a product that is clearly a lemon?
Aug 20, 2011
 GE PROFILE JUNK
by: VT GUY

5 years ago we purchased GE Profile kitchen appliances, refrigerator, stove and microwave/convection oven. The microwave was replace by GE after it failed in 6 months and the service tech would not touch it due to liability issues. The pretty 'stainless' knobs on the stove have the metal foil covering the plastic knobs melting and flaking from the oven heat. The oven vent in is the front under the knobs.

Now for the Profile refrigerator. Model PFS22SISBSS, Serial # prefix FL. The main board finally blew totally, we've been fighting with cooling issues for about 8 months as the LED temperature display would be blank but the unit would still cool. Temperature was variable checking with a thermometer but withing range. It finally quit cooling so the main board in the back of the unit was replaced and all is good with the cooling. There is a silent recall on these boards which is why I gave the serial number prefix. (Also affects HH serial prefix) Now we noticed the latches that expand the seal between the side by side doors are broken off. They are connected to the black plastic inside the door behind the white plastic of the door shelves. Measuring the broken plastic that holds the latches (more like gasket expander) they are 1/16" wide and one side is 5/16" long on the other side is 1/2 long. How long was that design supposed to last. No warranty on that. List price of the parts to fix is $249.00 for each door as the entire internal black plastic must be replaced.
GE appliances are junk. Poorly designed and poorly built and GE does not stand behind defective and or poorly designed merchandise.
The dishwasher has no issues at all and it is the same age. It's a Bosch
Aug 16, 2011
 Thought it was bad luck
by: ETB

My wife and I just took possession of our new (to us) house today. We were quiteexcited when we saw the appliances in the house. I opened the fridge to start filling with some drinks and food while we are painting and I noticed it was a little on the warm side. So I did what any normal person would do and turned it down. I came back an hour later and the freezer was at 30 and the fridge was almost 50. I thought maybe it was just bad luck, but it looks like we are far from the only people that are having issues.
Aug 07, 2011
 GE Profile Products :(
by: Bettano's in Peabody, MA

BEWARE: GE Profile Bottom Freezer, Model #PFSS5NFWASS...first the freezer fan motor was replaced and then the frig cooling element.....and then our GE Profile Washer, Model #WPRE61006WT has been repaired x2, the first malfunction flooded our basement, then a similiar problem was caught @ the 2nd malfunction and the motor needing to be replaced at each repair..essentially the washer's been re-built at this point but rusty now due to leaks; then, our GE Profile Electric Dryer, Model #DPSR610EGOWT also had to be repaired-all bought @ Home Depot in the fall of 2007 and delivered same day.
Jul 23, 2011
 Piece of Crap
by: Anonymous

We have a bottom freezer GE profile and the fan has failed and the fridge is hot. Bought in 2007! Never again! I will never buy another GE product!
Jul 15, 2011
 Bad fridge
by: Anonymous

My GE Profile Fridge has been the worst appliance I have ever owned. The water line is always freezing up and water accumulates on my floor regardless of how many times it has been repaired. I will never buy a GE product again.
Jul 15, 2011
 GE Main Board Racket
by: P. Klemmer

I purchased a GE Profile 22 cu. ft. freezer in October 2005.It failed in July 2008 and a new main board was put in at a cost of $372. It took minutes to diagnose the problem,a week to to get the board and only minutes to install the new board. The food has thawed out a couple times since then and the freezer started up after several hours.Interestingly my next door neighbor's 2 year old GE Profile has just failed but worked after a couple hours. The sellers serviceman told my neighbor that she needed a new board without even looking at the refrigerator. What a racket!
Jun 30, 2011
 Refrigerator gets hot - 94 degrees
by: DMetcalfe

Same issue as a couple other people experienced. GE Profile side by side. 2.5 years old. Every couple months open the refrigerator and it is very very hot. Tempature display says 94 degrees. All food is spoiled in refrigerator. Freezer warms slower it gets to about 5 degrees. I flip the circut breaker to discontinue power and system starts to cool again. The has happened at least 5 times. Lost all food.
Jun 25, 2011
 check 120v
by: Major Home Appliance Repair

I would make sure the wall receptical is wired right. You can use a test plug to check it. Also
make sure the socket is grounded. It sounds like your recptical maybe wired backwards, The hot side will be the short blade on the right. Ron
Jun 22, 2011
 GE progile Refrigerator /Too many problems
by: n.campbell

This is our second GE refrigerator in 7 years. We thought the first one was just a bad one after having to have it repaired 3-4 times, with food getting hot, so we decided to replace it. New one is now three years old and has the same problems. At various times you go to open it and food is hot, top light is off and extremely hot and temperature is up in the 70's. We have had technicians out, they say don't know really what is wrong, but suggest you replace the monther board, we have done this on both refrigators 3-4 times. I woke up this morning again to hot milk, we usually unplug it and plug back in and it will work again for about 2 months before it happens again. I have an old refirgerator in garage that is 17 yrs old that has never had any work done to it. They don't make things the way they used too! I am very fustrated, I have spent over $4000.00 on these GE appliances in 7 years and have nothing but problems, something needs to be done.
N.Campbell
Jun 05, 2011
 Piece of Garbage
by: NB

We had the motherboard replaced on our 2 year old GE Profile fridge (bottom freezer, french doors)two weeks ago. It's now not working again! What a piece of junk. I won't be purchasing anymore GE appliances in my lifetime.
Unfortunately all of our major appliances are GE Profile - hopefully they'll fare better than this lousy and expensive fridge.
May 30, 2011
 not repairable
by: Anonymous

how ge ca make this kind of junk the repaire man do not want to even tuch it just to change the defrost termostat no repaire man want to do it and sears ask 100$ just to come to see it not to repair it then they will give you an estimation and the fridge was bought from sear can some body help; do not by from sears and not ge ML
May 29, 2011
 Worst fridge ever !
by: linda in abq new mexico

We had problems only after 30 days. GE will not exchange it!! They will only give us a slight discount on another GE fridge. Fat chance!!
It is loud, never stops running! It runs for three hours at a time. We have had 2 repairmen that both say it is loud and needs repaired. GE says,"That is how it runs". The icemaker does not crush ice, water freezes on the refridgerator side, the unit VIBRATES on the inside. We have called GE customer relations and been on the phone for hours with a rep, they just keep making excuses. WHAT A RIP OFF!!!
May 26, 2011
 Door Rusted, Ice Maker Broke
by: Anonymous

The GE Side by Side is the worst appliance I have ever owned. It is only a few years old. The metal door rusted just beneath the ice & water dispenser. The Ice maker stopped working after 11 months and had to be replaced. Several times the drain in the bottom of the freezer became frozen so we had to empty the unit to thaw the drain. Now the unit has stopped cooling.

This GE unit is awful and lasted for only a few years. We are going back to Sears for a Kenmore.
May 04, 2011
 GE Profile bottom freezer piece of junk!
by: Anonymous

We purchased the GE profile bottom freezer 5 years ago. When it was 2 years old we had to replace the mother board. 2 years after that, the motherboard had to be replaced again. Tonight it started beeping incessantly and won't stop no matter what we do. Apparently it needs yet another motherboard. We called GE Customer Service who told us we would have to wait a week to get a repairman. Only when my husband said he was going to call the executive office to complain did they get someone to us the next day. We will never purchase another GE appliance ever again. GE is clearly a company that manufactures garbage for appliances and then won't stand behind their product because they know it's a piece of junk.
Apr 25, 2011
 Piece of garbage
by: Anonymous

GE Profile Model # PDS20SBSBlSS
Fridge up /freezer down.

Come home from a lovely weekend away to rotten food.Both fridge and freezer warm.
This is the second time in 2 years and the fridge is only 2.5 yrs old!
They replaced a board the first time after a huge battle ..but I still had to pay labour ...God only knows what this trip will cost!!

GE I am done ..never again! Piece of crap and they will not make good on their rubbish! Buyer beware ....run run run away from GE!
Apr 25, 2011
 Stay away from GE fridge GHE25RGXFSS
by: Anonymous Melbourne

I recently bought a GE model GHE25RGXFSS for $6000.
It was the worst purchase of my entire life ! It is a 2 door side by side fridge with ice & water dispenser. From day one condensation developed inside the fridge due to poor door sealing.
On the 1st service call the technician stretched the door seal and try to stiffen the seal back into shape with a dryer.But it didn't fix the problem. The door seal was replaced on the second service call. The 3rd service call was basically the same as the 1st one. Within 5 weeks of buying this new fride, we had 3 service calls which did nothing to fix the problem. You can understand why by this time I had totally lost confidence with the product and the service. GE has persistently said they had a no refund policy which I have requested them to put it in writing which they have agreed but didn't have the courage to do so in their written reply. Thankfully I bought the fridge from a reputable retailer who agreed to a full refund. I have since bought a Westinghouse fridge for less than 1/3 of the price and I am very happy with the product.
Apr 18, 2011
 GE Profile Fridge - 135 F
by: Anonymous

Went out of town for a day and a half. Open the fridge and it was like opening an oven door while it is on. The fridge temp setting was at 135 degrees Fahrenheit. Largest slow cooker in the world. The food was literally cooked. Shredded cheese melted together, block of butter melted and was dripping down the door. Need to use oven mits to take out anything in a glass jar.

Called Worrall's Furniture (where we bought it) this AM. Outside the first year warranty. Told me to call "Mabe" customer relations in Moncton. They said its outside the first year and to call Worrall's. So basically I ended up calling Aberdeen services to come look at it as no one can do anything until a technician checks it out.
Mar 31, 2011
 GE "Profile" fridge light ignites box
by: Bill - Ottawa Canada

Own a G.E profile fridge - no real problems till this morning. The door somtime would not close tight, leaving the light on. My wife left for work, I got up 15 minute later to find kitchen/living rm full of smoke. A box that was under the light ignighted and burned/melted the light and surounding area. (door did not fully close leaving the light on) Another 15 minutes and the whole house may have gone up. We touched the light bulb (factory installed) the heat was unreal- 60 watts bulb and light location??? A real bad design
Feb 25, 2011
 Fridge on fire!
by: Anonymous

Ok, so heres what happened, i was getting my annual glass of water before i went to bed and i began to heard a constant staccato hissing noise. I found it was coming from my freezer. So me thinking nothing of it, think its just a bag shifting. So i jerk the bag of pees sitting in the door way thinking that that had solved the problem. After which the problem persisted. I then removed the bottom drawer and looked in the back. There i saw a red glow, much like something you would see in your gas oven. i then realized that there was water dripping down onto a hot surface, causing the hissing noise. I unplugged the fridge before it actually was able to erupt in a flamed fire. But still the same, it could've resulted in an actual fire. Kinda creepy, new fridge also.
Dec 28, 2010
 Bad Product - Don't Buy, New or Used
by: rmcgSF

This is the worst fridge we've ever had. It's loud, has a poor layout, and now has problems with the ice maker. Ice maker produces ice cubes, but the top 1/3 of the freezer warms up. Ice melts, and water pours down the inside of the freezer. As it proceeds to the bottom 2/3 of the freezer compartment the water re-freezes into large icicles! Lame. Looks like the ice maker fix will require a $200 (US) circuit board. This won't fix the poor layout of doors and shelves. Avoid this model at all costs.
Nov 19, 2010
 Replacement fridge door
by: Anonymous

My GE Profile fridge is 3 years old. It has the freezer on the bottom. My fridge door was scratched in 3 places by workers in my home. GE states there is no repair kit so I needed to order a new door...$456US (over $800CDN). I received but it doesn't have the same finish as the original door. The new door is very shiny unlike the Profile stainless finish with prominent horizontal lines and a duller finish than the lower priced appliances. I am still in the process of dealing with GE. When I emailed them, they stated they'd contact me within 48 hours. They didn't. Thankfully I haven't had any other issues with this fridge but this is frustrating enough. I will never purchase another GE appliance.
Oct 29, 2010
 terrible Profile fridge from GE
by: Anonymous

surprisingly with the expensive fridge that we purchased from GE, we had a bad experience with the freezing veggies in the fridge, GE claimed that's normal and recommended that we shouldn't put vegetable on the shelf. we had to give up after two service calls. Totally useless and waste of money. No more GE fridge.
Oct 20, 2010
 PSC25nstass
by: Anonymous

Our GE Profile is also 3 years old, $3,000 new. We are going to replace it due to on-going issues with it. It should be re-called but GE will not admit the issues. I will not do business with them again.
Aug 18, 2010
 One of many as I look online. Recall?
by: Anonymous

My PSC25PSTA SS Side by side GE is making the icicles as described earlier. Everything has thawed out in the freezer and on it's on it starts freezing again. It's also 3 years old.
Aug 16, 2010
 GE Pi621MIMAFBB
by: Dianne - Brisbane Australia

This fridge is a piece of junk. Its 2.5 years old and the solenoid valve to keep the flap for the ice dispenser needs replacing.
The water has never really worked for very long.
The seals need replacing (not GE fault)
But to ge the seals and the solenoid fixed..
$605. there is only one repairer who will touch GE in my area and they are ripp offs.

DO NOT EVER EVER BUY A GE FRIDGE.


American JUNK.
Aug 10, 2010
 Stay away !!!
by: Anonymous

Since day one this fridge has been a nightmare,changed the glass shelves, vegtable drawers, and now after 4 years the main electric board. This is day 10 without a fridge repair man came charged me $ 90 to tell me this ! but did not have the part. Try comlaining to G.E after 10 days without a fridge ruined my summer holidays waiting around for THE CALL. Still waiting.
Aug 03, 2010
 Ge Profile Artica Model Side by Side
by: Pablo

I just have the repair man changed the Main Board. The cost was $500. I know of other people in the area that spent the same amount of money or less. I will wait and see if this works. I will report later. I am reading other people that are reporting and the issue looks grim at best. This GE Refrigerator is a piece of junk and is only 3 years old.
Jul 13, 2010
 GE Profile with bottom freezer
by: D Sager

This is the worst fridge I have ever owned. The mother board has gone after owning it for only six years. That was close to $200.00 to fix. I lost food and time from work to get it repaired. It worked for less than a month and now the fridge does not keep food cold. I've lost a garbage bag full of food and have to get another repairman to come to the house. More time off work and lost pay. I know of 6 other people that have the same fridge and experienced the same problems. Stay away from this fridge!!!!!!!!
May 13, 2010
 GE Fridge PSC25NSTASS
by: Gracie Nilson

This GE Side by Side must be on a recall, but can't seem to find evidence on GE appliance recall site. We are Realtors in the area where they were installed (Sun City Shadow Hills, Indio CA) and have heard of approx 8 other people having the same exact problem... a large icicle forms in the freezer compartment and it doesn't make ice or freeze anymore (food soft). Have placed the part once and now it's gone out again! ON top of that GE does not offer service in the area, so have to call another servicer.
DON"T Buy this FRIDGE, or any GE Fridge, too many issues with them!

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